Property management answering service, run by AI
Tenants don't call about a broken heater during office hours. Voxlivo is a 24/7 AI answering service for property managers: it picks up in about two seconds, logs the maintenance request with the unit and the problem, sends real emergencies to your on-call team, and books showings for prospective renters.
Receptionist: Thanks for calling Maple Row Property Management. I'm the virtual assistant, and this call may be recorded. How can I help?
Caller: Hi, I live at 220 Birch Street, unit 4B. The heat stopped working and it's freezing in here.
Receptionist: I'm sorry, let's get that to maintenance right away. Can I get your name and the best number to reach you?
Caller: Maria Lopez, 312 555 0147.
Receptionist: Thanks Maria, that's 3-1-2, 5-5-5, 0-1-4-7. Is the thermostat on and set to heat?
Caller: Yes, it's on 72 but nothing's coming out.
Receptionist: Got it. No heat is on our urgent list, so I'm putting you through to the on-call technician now. If they can't pick up, they'll get your details right away and call you back.
Why property managers use an AI receptionist
- Maintenance problems don't keep office hours. A no-heat call at 11 PM needs an answer tonight, not a voicemail someone hears at 9 the next morning.
- Your callers are tenants, prospective renters, owners and vendors, and each needs different questions. The receptionist works out who's calling and asks the right ones.
- A prospective renter who reaches voicemail can book a showing with the next listing instead. An answered call keeps the vacant unit moving.
Calls it handles
- ✓After-hours maintenance: leaks, no heat, no AC, clogs and broken appliances
- ✓Lockouts and lost keys
- ✓Prospective renters asking about availability, rent and pet policy, from the details you give us
- ✓Showing requests for vacant units
- ✓Rent and tenant-portal questions, passed to your office
- ✓Owners and vendors who need a callback
- ✓Noise and neighbor complaints
What it asks every caller
- ✓Name and best callback number, read back digit by digit
- ✓Property address and unit number
- ✓Whether they're a tenant, prospective renter, owner or vendor
- ✓What's wrong, where in the unit, and since when
- ✓Whether water is actively leaking and if they can reach the shutoff
- ✓Permission to enter, pets in the unit and the best time for a visit
Real emergencies reach your on-call team
If a caller mentions a gas smell, fire, smoke, sparks or flooding that's actively spreading, the receptionist tells them to hang up and call 911 first. For the other urgent problems you list, such as no heat in winter, an active leak or a lockout, it follows your rules: it marks the call urgent and, on Growth and above, transfers it to your on-call maintenance number. Everything else arrives as a clear request summary for the morning.
How booking works
Showings and maintenance visits go into Google Calendar in the time windows you set. The receptionist doesn't screen or approve applicants, take rent payments or promise repair times. It shares only the property details you give us, the same way for every caller, and passes anything else to your team.
What it costs
Plans start at $49 a month for 100 minutes, about 40 calls. For most property managers we recommend Growth: $99 a month for 200 minutes, with text summaries and live transfer of urgent calls. Every plan includes 24/7 answering, Google Calendar booking, recordings and transcripts, and setup done for you. See all plans.
Property management answering service: voicemail, live operators or AI?
Property managers usually pick one of three options for after-hours and overflow calls: voicemail, a live answering service, or an AI receptionist. Here's what each one costs and what your tenants and renters get.
Voicemail
Included with your phone line
A greeting and a beep. Urgent problems wait until someone checks messages, and new callers often try someone else instead.
Live answering service
Ruby: $250 a month for 50 minutes
A trained person answers and takes a message or schedules. Priced by the minute, so a busy month costs more. Ruby's most popular plan is $720 a month for 200 minutes.
Per-call AI receptionist
Smith.ai: $150 a month for 75 calls
AI answers every call, priced per call: $2.00 a call on Pro (75 calls). Wrong numbers and quick questions cost the same as a booked job.
Voxlivo
From $49/mo for 100 minutes
AI answers in about two seconds, 24/7, books into Google Calendar and sends you every call. Growth ($99/mo, 200 minutes) adds text summaries and live transfer of urgent calls.
Competitor prices from their public pricing pages, checked October 29, 2026: Ruby pricing · Smith.ai AI Receptionist pricing and FAQ. Side-by-side details: Voxlivo vs Ruby, Voxlivo vs Smith.ai, and our guide to AI receptionists, answering services and voicemail.
Questions property managers ask us
How much does a property management answering service cost?
Voxlivo starts at $49 a month for 100 minutes, about 40 calls. Most managers with several buildings choose Growth at $99 a month for 200 minutes, about 80 calls, or Pro at $199 for 400 minutes and up to 3 numbers. Live answering services usually cost far more per minute. Ruby, for example, lists $250 a month for 50 minutes on its public pricing page.
Does it work with AppFolio, Buildium or Yardi?
Not directly. It emails your team a complete summary of every call, so a maintenance request becomes a work order in your software in a few seconds. Showings go into Google Calendar.
Can it handle several properties?
Yes. It asks for the property address and unit on every call. Pro covers up to 3 numbers or locations, and Scale is built for companies with many sites.
Will it answer questions about rent and availability?
Only from the details you give us, such as which units are available, the asking rent and the pet policy, and it gives every caller the same answer. It never makes up a price or promises a unit.
Can it take rent payments?
No. It doesn't take payments or card details. It tells tenants how to pay using the instructions you give us, for example your tenant portal.
Does it speak Spanish?
Not yet. The receptionist speaks English only today. If many of your tenants prefer Spanish, a bilingual live service may be the better fit for now.
Also built for
Hear it answer like your front desk would.
Call the two-minute demo and play a customer, or tell us about your business. A person sets it up, and you can be live in about a day.