Voxlivo vs Housecall Pro CSR AI

CSR AI is the AI receptionist built into Housecall Pro, the field service software. It answers calls and website chats, books jobs into Housecall Pro, and lets you choose what happens to after-hours calls. Housecall Pro doesn't publish its price: you sign up in your account or contact sales. If you run Housecall Pro and have CSR AI switched on, keep it. Voxlivo is for shops that don't: a virtual assistant line for the calls you can't pick up, from $49 a month, that books into Google Calendar.

Housecall Pro CSR AI facts are from their public pages, checked November 2, 2026. Prices change, so check their site before you decide.

What it is

Housecall Pro CSR AIAn AI receptionist built into Housecall Pro that uses your business settings, price book and schedule. It introduces itself as AI at the start of each call

VoxlivoAI receptionist, introduces itself as a virtual assistant

Price

Housecall Pro CSR AINot published on Housecall Pro's pricing page or help center. You sign up through the self-serve process or contact sales

Voxlivo$49 a month for 100 minutes (about 40 calls); $99 for 200 minutes (about 80 calls) on Growth

Software you need

Housecall Pro CSR AIA Housecall Pro plan: Basic $59, Essentials $149 or Max $299 a month billed annually ($79, $189 or $329 billed monthly)

VoxlivoNone. Works alongside whatever you run your jobs on

Booking

Housecall Pro CSR AIBooks jobs and estimates into Housecall Pro, within your service area and booking settings. If it can't book, it texts you and you call the customer back

VoxlivoBooks into Google Calendar during the call (one calendar). If you run other software, the details arrive by email instead

After hours

Housecall Pro CSR AIYou choose how after-hours calls reach you: it calls you, texts you or logs a private note. You can add a separate on-call number

VoxlivoForward only the calls you miss, or only after hours, from your existing number

Emergencies

Housecall Pro CSR AIEmergency handling is always on: the call is forwarded or you get a text alert

VoxlivoRings your on-call phone for real emergencies on Growth and above. Gas smell, fire or flooding: tells the caller to hang up and call 911

Texts and chat

Housecall Pro CSR AIAnswers website chats. Text answering is in alpha ("coming soon" in the help center)

VoxlivoDoesn't text callers. Text summaries to you on Growth and above

Languages

Housecall Pro CSR AISpanish is listed as a future feature

VoxlivoEnglish

Call records

Housecall Pro CSR AICall log with a summary and the urgency of each call

VoxlivoEmail summary, recording and transcript for every call

Phone number

Housecall Pro CSR AIHousecall Pro gives you a forwarding number; you forward your existing number to it through your carrier

VoxlivoKeep your number and forward it to your Voxlivo line

Setup

Housecall Pro CSR AIYou set it up in Housecall Pro (permissions, escalation, booking settings, price book), with an onboarding specialist and a text that walks you through call forwarding

VoxlivoDone for you in about a day, no setup fee on any plan. A person writes your script and you hear it before it goes live