AI receptionist for HVAC companies
When the heat goes out in January or the AC quits in July, your phone rings all day and half the night. Voxlivo answers every one of those calls, sorts the emergencies from the tune-ups, and books them in the windows you choose.
Every plan starts with a 7-day free trial. No card needed, we do the setup, and you only pay if you keep it.
Receptionist: Thanks for calling Summit Heating and Air. I'm the virtual assistant, and this call may be recorded. How can I help?
Caller: Our furnace stopped blowing hot air and it's 30 degrees out.
Receptionist: I'm sorry, let's get you warm. Do you smell gas or see any smoke?
Caller: No, nothing like that. It just blows cold.
Receptionist: Okay, good. Can I get your name, address and the best number to reach you?
Caller: Mark Chen, 8 Ridge Road, 303 555 0164.
Receptionist: Thanks Mark, 3-0-3, 5-5-5, 0-1-6-4. I have a technician available this evening between 5 and 8. I've marked it as no heat so it goes to the top of the list.
Why HVAC companies use an AI receptionist
- HVAC demand comes in waves. The first hot or cold week of the season brings more calls than any office can pick up.
- No-heat and no-cool callers rarely wait. If nobody answers, they call the next company that does.
- Maintenance-plan customers expect to reach someone. A receptionist that always answers protects those relationships.
Calls it handles
- ✓No heat, no cooling or the system won't turn on
- ✓Strange noises, smells or short cycling
- ✓Seasonal tune-ups and maintenance-plan visits
- ✓Thermostat and filter questions
- ✓Quotes for new systems, heat pumps and mini-splits
- ✓Rescheduling and "when will the tech arrive"
What it asks every caller
- ✓Name and best callback number, read back
- ✓Service address
- ✓Heating or cooling, and what the system is doing
- ✓System age or brand, if the caller knows
- ✓Anyone vulnerable in the home, such as an infant or elderly person, if you want that asked
- ✓Preferred arrival window
Gas smells go to 911. No-heat goes to the top of the list.
If a caller mentions a gas smell, smoke or fire, the receptionist tells them to leave the house and call 911 or the gas company first. For no heat in freezing weather or no cooling in a heat wave, it books your first emergency slot, marks it urgent, and on Growth and above can transfer the call to your on-call tech.
How booking works
Service calls and tune-ups go into Google Calendar in your arrival windows. You decide which jobs it can book on its own and which need a callback, like full system replacements, where it takes the details and promises a call from the comfort advisor.
What it costs
Plans start at $49 a month for 100 minutes, about 40 calls. For most HVAC companies we recommend Growth: $99 a month for 500 minutes, with text summaries and live transfer of urgent calls. Every plan includes 24/7 answering, Google Calendar booking, recordings and transcripts, and setup done for you. See all plans.
Questions HVAC companies ask us
Can it sell maintenance plans?
It can describe your plan exactly the way you write it, including the price, and take the caller's details for signup. It won't invent benefits or discounts that aren't in your script.
Does it know what's wrong with the system?
No, and it won't pretend to. It asks the questions your dispatcher would ask and passes the answers to the technician. Diagnosis stays with your team.
What happens during a heat wave when every call is urgent?
It answers every call at once, with no hold queue. It books into the slots you've opened and, when the calendar is full, takes the details and tells callers when to expect a call back.
Can I change the script when the season changes?
Yes. Tell us what to change, like a new tune-up special or summer hours, and we update the receptionist. Script changes are included on Growth and above.
Also built for
Hear it answer like your front desk would.
Call the two-minute demo and play the customer, or start a 7-day free trial. No card needed, and we do the setup.