Pest control answering service, run by AI
Voxlivo is a 24/7 AI answering service for pest control companies. While your techs are in crawlspaces and attics, it answers in about two seconds, finds out what the caller is seeing and where, books the inspection or treatment into your calendar, and emails you every detail.
Receptionist: Thanks for calling Shield Pest Solutions. I'm the virtual assistant, and this call may be recorded. How can I help?
Caller: There's a wasp nest right above my front door, and my kids keep walking under it.
Receptionist: I'm sorry, let's get that taken care of. Has anyone been stung?
Caller: No, not yet.
Receptionist: Good. Can I get your name, the address and the best number to reach you?
Caller: Jason Reed, 9 Maple Court, 864 555 0129.
Receptionist: Thanks Jason, that's 8-6-4, 5-5-5, 0-1-2-9. I have a technician available today between 12 and 5, and I've marked it urgent so the team sees it right away.
Why pest control companies use an AI receptionist
- Someone who just found mice in the pantry or wasps by the front door wants an answer now. If you don't pick up, they call the next company.
- Your techs are under houses, in attics and on their routes all day, and in busy season the office can't catch every call.
- Most calls need the same details: the pest, where it's showing up, how long it's been going on, and who's in the home. The receptionist asks every time.
Calls it handles
- ✓Ants, roaches, spiders and general pest service
- ✓Mice, rats and other rodents
- ✓Wasp, hornet and bee nests
- ✓Termite inspections, including for home sales
- ✓Bed bug inquiries
- ✓Mosquito and seasonal yard treatments
- ✓Plan customers asking about their next service or a re-treatment
What it asks every caller
- ✓Name and best callback number, read back digit by digit
- ✓Service address, and whether it's a home or a business
- ✓What pest they're seeing, where, and for how long
- ✓Kids, pets or anyone with allergies in the home, if you want it asked
- ✓Whether they're a current plan customer
- ✓Preferred day and arrival window
Stinging insects and active infestations get flagged
If a caller mentions a gas smell, fire, smoke, sparks or flooding that's actively spreading, the receptionist tells them to hang up and call 911 first, and if someone is having a serious reaction to a sting, such as trouble breathing, it tells them to call 911. For the urgent jobs you list, like a nest by a door or rodents in a restaurant kitchen, it books your first priority slot, marks the call urgent and, on Growth and above, transfers it to your phone.
How booking works
Inspections and treatments go into your Google Calendar in the arrival windows you set. It quotes only the prices you give it, word for word, such as your initial service fee or a quarterly plan price, and otherwise says the technician will recommend a treatment and price after the inspection. It doesn't recommend products or tell callers to treat anything themselves, and it never promises a pest will be gone after one visit.
What it costs
Plans start at $49 a month for 100 minutes, about 40 calls. For most pest control companies we recommend Growth: $99 a month for 200 minutes, with text summaries and live transfer of urgent calls. Every plan includes 24/7 answering, Google Calendar booking, recordings and transcripts, and setup done for you. See all plans.
Pest control answering service: voicemail, live operators or AI?
Pest control companies usually weigh three options for the calls the office can't take: voicemail, a live answering service, or an AI receptionist. Here's what each one costs and what a caller with a pest problem gets.
Voicemail
Included with your phone line
A greeting and a beep. Urgent problems wait until someone checks messages, and new callers often try someone else instead.
Live answering service
Ruby: $250 a month for 50 minutes
A trained person answers and takes a message or schedules. Priced by the minute, so a busy month costs more. Ruby's most popular plan is $720 a month for 200 minutes.
Per-call AI receptionist
Smith.ai: $150 a month for 75 calls
AI answers every call, priced per call: $2.00 a call on Pro (75 calls). Wrong numbers and quick questions cost the same as a booked job.
Voxlivo
From $49/mo for 100 minutes
AI answers in about two seconds, 24/7, books into Google Calendar and sends you every call. Growth ($99/mo, 200 minutes) adds text summaries and live transfer of urgent calls.
Competitor prices from their public pricing pages, checked October 29, 2026: Ruby pricing · Smith.ai AI Receptionist pricing and FAQ. Side-by-side details: Voxlivo vs Ruby, Voxlivo vs Smith.ai, and our guide to AI receptionists, answering services and voicemail.
Questions pest control companies ask us
How much does a pest control answering service cost?
Voxlivo starts at $49 a month for 100 minutes, about 40 calls. We recommend Growth: $99 a month for 200 minutes, about 80 calls, which adds text summaries and live transfer of urgent calls. Live answering services usually charge by the minute at a much higher rate. Ruby, for example, lists $250 a month for 50 minutes on its public pricing page.
Is an AI answering service as good as a live operator for pest calls?
For new service requests, inspections and plan customers booking a visit, it asks the same questions every time, never puts a worried caller on hold and books straight into your calendar. A person is still better for an upset customer or a long conversation about a termite treatment, which is why Growth and above can transfer those calls to your phone. It speaks English only today.
Will it tell callers which treatment they need?
No. It takes down what the caller is seeing and where, and says the technician will recommend a treatment after the inspection. It doesn't diagnose pests or recommend products.
What does it say when callers ask if a treatment is safe for kids and pets?
Only what you give us to say, word for word. Otherwise it tells the caller the technician will go over safety and preparation at the visit, and notes the kids and pets in the booking so the tech knows before arriving.
Can it sell our quarterly or annual plans?
It describes your plans exactly the way you write them, including the price, and takes the caller's details so your team can sign them up. It doesn't take payments or card details.
Does it work with PestPac, FieldRoutes or GorillaDesk?
Not directly. It books into Google Calendar and emails you a full summary of every call, so your office can copy the job into your routing software in a few seconds.
Also built for
Hear it answer like your front desk would.
Call the two-minute demo and play a customer, or tell us about your business. A person sets it up, and you can be live in about a day.