How to forward RingCentral calls to another number
In the RingCentral app, click your profile picture, choose Incoming call rules, switch on Forward all calls, pick Forward the call, enter the number and save.
To forward only missed calls, go to Settings, then Phone, edit Call handling, and set Missed calls to Forward to external number.
Steps taken from RingCentral's own help pages, checked October 29, 2026. See sources.
Which kind of RingCentral line do you have?
RingCentral is an internet phone system, so there are no dial codes. You set forwarding in the RingCentral app (desktop, web or mobile) or the Admin Portal. These steps are for your own extension. Your account admin can also set forwarding for other users, for all company calls or for call queues.
RingCentral app and Admin Portal
Forward all calls
- In the desktop or web app, click your profile picture at the top left and select Incoming call rules (some versions call it Call rules). In the mobile app, tap your profile picture at the top left. In the Admin Portal, click your profile picture at the top right.
- Switch on Forward all calls.
- In the dropdown next to Incoming calls, choose Forward the call.
- Click Number and enter the phone number you want calls sent to.
- If you want it on a timer, click Add schedule and set the dates and times. Then click Save.
If you'll switch forwarding on and off yourself, you can skip the schedule. A banner in the app reminds you while forwarding is on.
Forward only missed calls
- In the desktop or web app, go to Settings, then Phone.
- Scroll to Call handling and click Edit.
- Under Incoming calls, choose how your own phones ring: Ring in order or Ring all at once.
- Under Missed calls, choose Forward to external number and enter the number.
- Click Save. If you have separate work and after-hours schedules, set it for each one.
Turn forwarding off
- Open Incoming call rules again and switch off Forward all calls.
- For missed calls, go back to Call handling and change Missed calls back to Send to voicemail.
For admins: set it for another user
- In the Admin Portal, go to Users, then User List, then Users with Extensions.
- Click the user's name, then Phone, then Incoming call rules, and follow the same steps.
How to test it
- Call your RingCentral number from a different phone.
- If you forward all calls, the forwarded number should answer and your RingCentral phones shouldn't ring.
- If you set Missed calls to forward, let your phones ring without answering. The call should move to the external number instead of voicemail.
- If you set separate after-hours rules, test once during and once outside your work hours.
Does it cost extra?
Forwarding is part of RingCentral's call settings, but you may need call handling permission from your admin to change it. Ask your admin whether forwarded calls count toward your plan.
Using RingCentral call forwarding with Voxlivo
On RingCentral, the usual setup is Missed calls set to Forward to external number with your Voxlivo number, so your RingCentral phones ring first and your Voxlivo line answers anything you miss.
With Voxlivo you keep your number and your carrier. You forward calls to the dedicated US number we give you, either all the time or only when you don't pick up. When you sign up, we send you the exact forwarding steps for your carrier and line, and you make a few test calls before it goes live.
Your line answers 24/7 in your business's name, tells callers it's a virtual assistant, books jobs into Google Calendar and emails you a summary after every call, with the recording and transcript in your portal. Growth and above add text summaries and live transfer of urgent calls to your phone. Plans start at $49 a month. See how it works and pricing, read our general guide to forwarding business calls, or pick another carrier from all call-forwarding guides.
RingCentral call forwarding questions
How do I forward RingCentral calls to my cell phone or another number?
Click your profile picture in the RingCentral app, choose Incoming call rules, switch on Forward all calls, choose Forward the call, click Number, enter the number and click Save.
How do I forward only missed calls on RingCentral?
Go to Settings, then Phone, and click Edit next to Call handling. Under Missed calls, choose Forward to external number, enter the number and click Save.
Why can't I change call forwarding in RingCentral?
RingCentral says you need call handling permission from your account admin. Ask them to give you access, or to set the forwarding for you.
Does Forward all calls affect call queues?
Yes. While Forward all calls is on, RingCentral shows you as unavailable in any call queues you belong to. If you also have Do not disturb on, calls follow your Forward all calls settings.
Sources
RingCentral's official help pages, checked October 29, 2026. Carriers change menus and codes from time to time, so if a step doesn't match what you see, follow RingCentral's current page or call their support.
Other carriers
Never send a missed call to voicemail again.
Forward the calls you miss to a Voxlivo line that answers in about two seconds, 24/7. We do the setup, you keep your number.