How to set up Comcast Business call forwarding
On Comcast Business Voice, you turn call forwarding on and off online, in My Account or the Comcast Business app.
On Business VoiceEdge phones, dial *72 and the number to forward all calls, *92 to forward only unanswered calls or *90 for busy calls, and *73 to turn forwarding off.
Steps taken from Comcast Business's own help pages, checked October 29, 2026. See sources.
Which kind of Comcast Business line do you have?
Comcast has two main business phone services. Business Voice is the standard phone line most small businesses have. Business VoiceEdge is a hosted phone system with desk phones and a web portal. The steps are different for each, so check your bill if you're not sure which one you have.
Comcast Business Voice
Forward calls
- Sign in to My Account at business.comcast.com, or open the Comcast Business app.
- Open the call forwarding settings for your phone line.
- Enter the number you want calls sent to and turn forwarding on.
Comcast's help page for Business Voice and VoiceEdge Select customers walks through this in a short video. If you don't see an option for forwarding only unanswered or busy calls, ask Comcast Business support what your line offers.
Turn forwarding off
- Go back to the same call forwarding settings and switch it off.
Comcast Business VoiceEdge
You can use dial codes from your desk phone or the Business VoiceEdge web portal. Comcast's VoiceEdge guides are older documents, so if a code doesn't work on your phone, use the portal or ask Comcast.
Forward all calls
- Lift the receiver and listen for the dial tone.
- Press *72 and wait for the voice prompts.
- Dial the number you want calls sent to. A voice prompt confirms it.
Forward only busy or unanswered calls
- When you don't answer: pick up the phone, press *92, then dial the number.
- When you're on another call: pick up the phone, press *90, then dial the number.
- When your phone can't be reached (for example, a power or internet outage): *94 turns on Call Forwarding Not Reachable, and voice prompts guide you.
Turn forwarding off
- All calls: press *73.
- No-answer forwarding: press *93.
- Busy forwarding: press *91.
- Not reachable forwarding: press *95.
Use the VoiceEdge portal instead
- Sign in at business.comcast.com/bveportal.
- From the main page, select Feature Settings, then Call Forwarding.
- Under Call Forwarding Always, Busy, No Answer or Not Reachable, enter the forward-to number, switch it On (or Off) and click Save.
Under Call Forwarding Always you can tick "Play Ring Reminder When a Call is Forwarded" if you still want your desk phone to give a short ring. Comcast's guide also notes that forward-to numbers must be US numbers, and that the Not Reachable number must be allowed by your calling plan.
How to test it
- Call your business number from a different phone.
- If you forward all calls, the forwarded number should answer.
- If you set up no-answer forwarding, let it ring without picking up and check the call moves to the forwarded number.
- If you set up busy forwarding, call again while you're on another call.
Does it cost extra?
Whether forwarded calls cost extra depends on your Comcast Business plan and where you forward them, so check your plan or ask Comcast if you're unsure.
Using Comcast Business call forwarding with Voxlivo
On Comcast Business, the usual setup is to forward unanswered and busy calls to your Voxlivo number, so your office phone rings first and your Voxlivo line answers anything you miss.
With Voxlivo you keep your number and your carrier. You forward calls to the dedicated US number we give you, either all the time or only when you don't pick up. When you sign up, we send you the exact forwarding steps for your carrier and line, and you make a few test calls before it goes live.
Your line answers 24/7 in your business's name, tells callers it's a virtual assistant, books jobs into Google Calendar and emails you a summary after every call, with the recording and transcript in your portal. Growth and above add text summaries and live transfer of urgent calls to your phone. Plans start at $49 a month. See how it works and pricing, read our general guide to forwarding business calls, or pick another carrier from all call-forwarding guides.
Comcast Business call forwarding questions
How do I forward calls on Comcast Business Voice?
Sign in to My Account at business.comcast.com or open the Comcast Business app, open the call forwarding settings for your line, enter the number and switch forwarding on. Switch it off in the same place.
What are the Comcast Business call forwarding codes?
Comcast's Business VoiceEdge guides list *72 to forward all calls and *73 to stop, *92 and *93 for no-answer forwarding, *90 and *91 for busy forwarding, and *94 and *95 for not-reachable forwarding. Business Voice lines are managed online instead.
What is Call Forwarding Not Reachable on Comcast?
It's a VoiceEdge feature that sends calls to a number you choose if your phones can't be reached, for example during a power or internet outage. You set it in the VoiceEdge portal or with *94.
Can I forward my Comcast Business number to an answering service?
Yes. Forward unanswered and busy calls to the number your answering service gives you. You keep your Comcast number and plan, and you can switch forwarding off whenever you like.
Sources
Comcast Business's official help pages, checked October 29, 2026. Carriers change menus and codes from time to time, so if a step doesn't match what you see, follow Comcast Business's current page or call their support.
Other carriers
Never send a missed call to voicemail again.
Forward the calls you miss to a Voxlivo line that answers in about two seconds, 24/7. We do the setup, you keep your number.